Dear customers, we are currently on leave until Tuesday 24th September

Sincere apologies for any inconvenience! We will return your enquiries as soon as possible upon our return =^.^=

Dear customers,
Due to COVID-19 and recent government restrictions, unfortunately Ginger & Gray is not currently operating until further notice.
Please accept our sincere apologies for the inconvenience.
We hope you and your families stay well and we sincerely hope for your understanding.
~Ginger & Gray =^.^=

Frequently Asked Questions

What if my cat is feisty? Do you sedate?

We groom compliant cats only. Not every cat can be groomed without sedation. Please note that grooming is a lengthy process which takes around an hour of time in most cases. If your cat has previously shown signs of aggression/feistiness, or extreme stress (panting, urinating, etc.), we recommend to have grooming done under sedation at a vet clinic of your choice to ensure the safety of all parties and avoid putting your cat and the groomer at risk of injury. 

If your cat cannot be groomed at the time of the groomer’s visit (ie. too defensive, cannot be found, escaped outside, requiring medical attention, etc.) a call-out fee of $30 + travelling fee if located over 20km from Melbourne CBD will apply.

How long does a cat's hair take to grow back after a clip?

Every cat’s hair will grow at a slightly different rate. Cat hair grows at a similar rate to human hair (1cm-2cm per month) and as a rough guide it should take 4-6 months to fully grow back to its original length and density.

How often should I get my cat clipped?

Most owners choose to have their cats clipped 2-4 times over the warm months, beginning in early September and and every 2-4 months thereafter until April. Indoor-only cats can be clipped as often as you’d like all year round.

What is matting and why does it happen?

Matting is tough dreadlock-like knots that can be felt in a cat’s fur as lumps, chunks, and in severe cases as solid sheets or pelts that cover a large area. Matting forms from a lack of grooming, excessive rubbing or soiling of the area. While most cats do a fantastic job at cleaning and brushing their fur with their tongues, some of them may have difficulty reaching some areas of their body or their self-grooming instinct may not be prominent. Matting starts as a small knot which tightens over time either from the cat scratching the area (which tangles surrounding hair into the knot), friction from walking, skin oil build-up, or wet fur drying out without brushing. Over time the matting begins to pull on the skin causing pain and damage, so clipping it off asap is necessary to free the cat from constant discomfort (which can also make the cat grumpy).

How long will my cat's nails take to grow back after being clipped?

Cats nails will grow back at slightly different rates. This depends on genetics, how active they are, and how often they “sharpen” their claws. After clipping, nails should take around 2-4 weeks to reach their original length and sharpness.

What are Soft Paws nail caps and how long do they last?

Soft Paws nails caps are a great solution to keep a kitty’s nails blunt to prevent them from scratching furniture, people, or themselves especially if they have chronic scratching conditions. Soft Paws are soft silicone nail caps that are shaped like a cat’s nail only hollow. The kitty’s sharp ends of the nails are trimmed back and the caps are applied onto the existing nail with a non-toxic adhesive. Voila! Your kitty has just had their nails done and they look like they’re fresh out of a nail salon with a cool design to flaunt. They should last about 4-6 weeks and will gradually fall off with the nails’ natural shedding cycle (yes, cat nails naturally shed in layers, you might have been finding thin sheets of their claws around the house!). While most cats tolerate them very well, some cats may try to pull the caps off with their teeth, and if they persist long enough unfortunately they are not indestructible! However if they happen to swallow one they are soft and non-toxic and will pass right through the cat’s digestive system.

Can we bring our cat to you instead of a home visit?

At the current time we provide home visit services only as there is no salon base that we operate from, however it is in the works folks, so stay tuned for updates to see Ginger & Gray grow and make future experiences even better!