Dear customers,
Due to COVID-19 and recent government restrictions, unfortunately Ginger & Gray is not currently operating until further notice.
Please accept our sincere apologies for the inconvenience.
We hope you and your families stay well and we sincerely hope for your understanding.

~Ginger & Gray =^.^=

Cat Grooming

How it works

All the grooming is done inside your home (not in a grooming van). The cat groomer visits you, bringing all the necessary cat grooming equipment including a small grooming table, and we set up inside the kitty’s home.

All that's needed on your end is:

  • Someone to be present to help hold your kitty during the process
  • An indoor space that would fit a small grooming table (preferably not over carpet), and is reasonably well-lit

Washing / Bath

We do not provide cat washing/bath services as we do not work from a grooming van. All the grooming is done inside your home. Our grooming packages comprise mainly of brush-outs and various levels of clipping. Our full list of services can be found listed below.

Pricing

Minimum call-out is $80, starting from "Brush-out" groom

Brush-out

(de-shedding)

  • 80
  • Manual brush-out/de-shed
  • Complimentary nail trim and ear & eye clean
  • Add bottom clip +$5
  • Add belly clip +$5
  • Spot shaving of minor small knots/matting +$5

Lion Cut

(little to no matting)

  • 110
  • Full-body very short velvety shave (keeping approx 2mm in length), leaving the mane, booties, and a pom-pom or natural tail
  • Complimentary nail trim and Ear & eye clean

Comb clip

(strictly no knots or matting)

  • 110
  • The clip that's "not too stort" (keeping either 5mm or 1cm of length on) leaving a natural tail and booties
  • Complimentary nail trim and ear & eye clean

Please note that this cut is not suitable when there are knots, matting or soiling present, or the fur is extremely dense i.e British/Exotic Shorthair type.

Matting removal

(hard lumpy knots / dreadlocks)

When there is matting present in the fur (dreadlock-like knots), grooming tools do not simply glide through the coat and removing it can be meticulous work which takes extra time as it tends to be tight, close to skin, and in places where kitties don’t like to be touched. Please note that matting removal is always a clip-off, as trying to remove it in other ways cannot always guarantee a successful result and would require a great lot of patience from the kitty.

Half / body matted

  • 130

Most of the body matted

  • 160

Extreme matting

(full body of solid shell matting)

  • 200

(evening appointments only as it can take an indefinite amount of time)

Included in the above prices:

  • Removing the matting plus an all-over short cut to match (Lion Cut style) or brush-out the rest
  • Complimentary nail trim and ear & eye clean

Add-ons

(Available with any of the above listed grooming packages only)

Soft Paws

(nail caps)

  • Front or back paws only
  • 20
  • Front & Back (all paws)
  • 35

Soft Paws nail caps come in a range of sizes and colours to choose from on the day!

Cat Jumper

(to keep the kitty warm)

  • 10
  • Soft fleece material
  • Cat-friendly shape
  • Available in a range of colours and sizes to choose from!

Multiple - cat discount

(when you have more than 1 cat)

$ 20 discount / each additional cat
  • e.g. Lion Cut for 2 cats : $110 + ($110 - $20) = $200

Nail trim for an additional cat + $5

Service area & travel fees

A travel fee of $20 will apply for locations greater than 20km driving distance from Melbourne CBD (postcode 3000) and $30 for over 25km. Locations greater than 30km driving distance from Melbourne 3000 are out of our service area. (Driving distance can be checked on Google Maps)

Appointment availability

Please note that there is currently only one groomer who services the entire 30km radius from Melbourne CBD (and does all the booking communication in-between!), therefore there may be a longer wait for an appointment with us. To be able to help as many kitties as we possibly can, we service different areas on different days in order to minimise time spent on driving. Appointment availability will depend on your location. Thank you in advance for your understanding.

After-hours appointments

Please note that as Saturday and weekday 4pm+ appointments are the most requested, there is usually a much longer wait than for a weekday business-hours appointment. We don’t operate on Sundays and our grooming appointment start times are Monday – Saturday 11am-6pm. 

Service area

We service up to a 30km driving distance from Melbourne CBD (can be checked on Google Maps). A travel fee of $20 will apply for locations greater than 20km driving distance from Melbourne CBD (postcode 3000) and $30 for over 25km. Locations 30km and over from Melbourne 3000 are out of our service area.

Small services

Please note that small services such as nail trims, bottom trims, Soft Paws and wash/bath are not usually offered on their own. As we provide house-call grooming services, our minimum call-out is $80 to help cover travel time and petrol costs. To make it worthwhile for you too, we made our grooming packages start with $80 where you will get more than just a nail trim!

Non-groomable call-out

If your cat cannot be groomed at the time of the groomer’s visit (ie. too defensive, cannot be found/caught/retreived from underneath furniture, escaped outside, requiring medical attention, etc.), a call-out fee of $30 + travel fee if located over 20km from Melbourne CBD will apply.

Things to know before the groom

  • We groom compliant cats only. Please note that grooming is a lengthy process which takes around an hour of time in most cases. If your cat has previously shown signs of aggression/feistiness, or extreme stress (panting, urinating, etc.), we recommend to have grooming done under sedation at a vet clinic of your choice to ensure the safety of all parties and avoid putting your cat and the groomer at risk of injury.
  • Please make sure that your cat is indoors and is easily reachable at the time of the groomer's visit. We highly recommend not to let them out on the day of the groom if they go outside. Please have bedroom doors and other large areas of the house closed to avoid them hiding under beds, running too far, etc. It is not our responsibility to chase after your cat or retrieve them from difficult to reach places. We kindly ask you to please treat our grooming appointment as a you would a visit to the vet or a grooming salon as we have other clients to attend to on a schedule.
  • Your cat's health and well-being is in our best interest . If your kitty has recently been unwell, please obtain veterinary advice on whether grooming is a good idea for your cat at this time. We are not qualified be able to answer these questions for you. Grooming is not a cure for skin conditions or fleas. We may refuse to groom your cat if they have irritated skin, cuts, wounds, or if the cat seems unwell. The non-groomable call-out fee will still apply and we reserve the right to stop the groom if we are doubting that your cat's health allows it.
  • Please make sure your cat has had their regular meal before the groom. Your cat should not be hungry during the groomer's visit since they can be irritable or "hangry", and just like people cats tend to be more relaxed and content on a full stomach.
  • Most cats don't quite enjoy the grooming process (even though they love the results), so we ask you to please try to keep the surrounding environment as calm and quiet as possible. We recommend to have television, loud music, vacuum cleaners, washing machines and other noisy household items to be turned off prior to the groomer's visit. Even though young children and other pets may want to be present, it may not always be ideal as sudden noises and distractions make cats irritable and jumpy. A calmer environment = a calmer kitty.
  • If you are unable to be home for the groom and have asked a friend or family member to be there, please make sure they are familiar with the above information, and that they are comfortable with holding your cat as guided by the groomer during the grooming process.